Bethlehem Family Dental PC

2 recommendations and reviews from 2 people

• WhoDoYou Review from November 06, 2022
  1 review

  Leonard A. wrote: On 14th of April 2022 I had an appointment and went to (BFD) Broadway Family Dentstry for a periodic "Teeth Cleaning". Before I begun to receive my service, while in the waiting room of BFD I called my insurance provider (MERITAIN Aetna) to confirm what service would be covered and told the receptionist what coverage I had and what service should be rendered. Once getting into the "Chair" for dental service, I was told I needed X-Rays and I asked if this would be covered, and I was told, YES. After X-Rays and a short period of the periodontists using a pic to remove some "build-up" on my teeth, I was told the service was done...! I was shocked to say the least not to receive a dental cleaning which was the original purpose for the visit! This was certainly a "Bailt-and-Switch" of services rendered, since I had an appointment for a dental cleaning, which was not rendered, and only given a small time to have someone use a pic on my teeth and X-Rays. To make matter worse, I was given (Billing: 10/25/2011 see attached) a bill that most of it, if not all of the serives/X-Rays were NOT covered by my insurance as was told to me. I was told some months later on the 04th of Novemeber 2022 from my insurance provider, that BFD did not do a pre-determination for this service, which I ask for them to do on 04/14/2022, and they did not do as well that their billing code 0150 not covered! Both the bailt-and-switch and not clearly confirming coverage of service that was going to be rendered is unethical and problematic with a Dentistry that is not working in a profession capacity. Many time I wanted and tried to contact BFD to comlaint by either calling on the telephone or visiting in-person, was not taken seriously and it seemed the entire dentistry practice was not concerned with their responsibility and business practice. I have given them all information and my concern, with not recourse from them at all.

  Bottom Line
  Quality
  Value
  Service

  Was this review helpful to you? Yes No

  • Share
  • Message reviewer
• Referral from August 4, 2014
  

  Lizbeth R. asked:

  Who has medicare and medicaid ? What dentist do u go too? I'm in need of finding a good dentist local in Allentown, lol this is not a joke im having toothache n I woke up wit my face swollen plz any advice will be appreciated

  

  Trina T. replied:

  610-691-2121

  -1
  View full conversation on Facebook