Optimum Electronic Solutions Pty Ltd

2 recommendations and reviews from 2 people

• WhoDoYou Review from July 29, 2021
  1 review

  Christopher N. wrote: Over the six and half months Optimum Electronic Solutions have had my projector for repair, there has been nothing but a sorry litany of sloppy, incompetent, desultory and heartlessly indifferent service that would make any Soviet era industrial organization look good for at least a one star rating. In Optimum's defence, they did tell me up front that there would be 'delays' because of Covid 19 and that the part would have to be sourced from Taiwan. I really got that and was very patient for about 3 months, by which time, my patience had worn thin. So I rang them, only to find that they had forgotten to follow up with the overseas supplier who had not responded to their original order. That was 'fine'. They promised to fix that problem, which they did.........but several weeks later I got a call telling me that they had found that there was more wrong with the projector than they had originally thought and that it would require another part.....which would be at their cost. One had to wonder why they didn't find that out in the first place, but at least they were not going to try and charge me for their mistake. By the time our projector repair relationship had passed the six months mark, I had heard nothing. So, again, I had to ring them, only to be told that the supplier had not responded to their order.....or possibly more likely, that the new part was going to cost them too much. And I say that because when Optimum eventually followed up properly on their first replacement part order, the Taiwanese end had scrambled to get it to them, pronto. So, we agreed that it had all got too hard, that we would call it quits and I would pick up the abandoned job the following week. When I got there, they had forgotten to take out the spare part they had originally put in, so I was kept waiting for over 30 minutes while they did it. By this time I had completely lost patience, but kept my temper and politely explained to the women I had been dealing with at the front desk as to just how angry I felt, why and that it would make me feel slightly better sitting in their waiting area, if she gave me a cup of coffee. She refused..... I notice that the front office had some shelves on which there was a Good Service Award.....for 2013...

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• Referral from October 14, 2015
  

  Shane L. asked:

  Does anyone know a place that fixes djm's?

  

  Clint F. replied:

  http://optimumesolutions.com.au

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