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FAQ's

General FAQs

Q. I forgot my password. How do I login?

A. Select the “Forgot password?” option from the Login window.

This will open the “Restore password” window.

Enter the email you used to register with and click Submit. An email has now been sent to you with instructions on how to reset your password.

Q. The email account I used to sign up is no longer in use; How do I change the email address of my WhoDoYou account?

A. Go into “My Account,” General account settings, and click on the “Edit” edit button next to your current email address.

Follow the instructions in the email sent to your new address. Once this email account has been verified, you will be able to login using your new address.

Q. I don’t know you, so how can I trust you?

A. At WhoDoYou, we specialize in linking customers to businesses via our Website. All information we gather is either publicly available or has been provided by business owners themselves.

We pride ourselves on the fact that our recommendations come from honest sources of public information between regular people and from verified users. Our goal is to help businesses build trust based on their own integrity and quality of work. We will NEVER pay someone to pad a business’s rankings - it’s dishonest and lacks in integrity.

Business FAQs

Q. How did you obtain my business information?

A. All business profiles generated on whodoyou.com are derived from publicly available information sources such as Facebook, Twitter, Yahoo and others.

WhoDoYou exists as a service to assist business owners to grow their business, and makes it easier for customers to connect with the businesses they need and trust.

Q. How much does it cost?

A premium profile costs $15 on a monthly plan or you can pay $150 for one year. You can always create a basic profile for free without our premium features.

Q. What’s the difference between a basic and premium profile?

A. The basic profile allows you to claim ownership of your information. You can update and edit contact details, category and a description of your business.

A premium subscription allows you to add much more information about your business, greater customization of content, and puts you first in line for new features like lead generation and advertising enhancements.

Click here for a comparison table overview.

Q. Will a premium profile put me at the top of search results?

A. While a premium profile will differentiate your business from the pack, it will not guarantee you top billing. This is because WhoDoYou displays search results based on ratings, proximity, recency and a range of additional factors. These are intended to give the most relevant results for each individual searcher. Claiming your profile will help by ensuring your contact information is accurate, and gives users greater confidence in choosing you because your details are updated. We also highlight our premium profiles in the search results so that they shine. We have also seen that users are 250% more likely to click on a profile with pictures - which you can add with a premium profile.

You can improve your positioning in search results by encouraging customers to to write positive authentic reviews.

Q. Can I ask customers for a review on WhoDoYou?

A. Absolutely. Unlike other platforms, we have confidence that reviews written on WhoDoYou are authentic, and based on real customer experiences with you as a business. So, go ahead and ask your customers. Positive reviews are the most important factor in getting you noticed in the future. The easiest way is to give them a link to your WhoDoYou profile and have them click on the “review this provider” button to add their review.

Q. Why does my WhoDoYou listing have less than five stars?

A. WhoDoYou captures social recommendations and auto-generates business pages. These profile pages are valuable sources of new customers for hundreds of thousands of businesses around the world.

Because many of the recommendations are endorsements from public conversations on social media, we assign a minimum of 4 stars to each profile. Think of this as a composite score. As soon as WhoDoYou reviews are written and added to your profile, the star rating will reflect the average of those reviews.

Q. I have a basic profile, can I upgrade?

A. Yes, you can upgrade your basic profile at anytime! There are 3 ways in which to do so:

1) From the User Menu, click on the “upgrade” button, next to your business profile name.

2) From your profile page by clicking the the “Drive more customers button.”

3) From the “Edit your basic details” form.

Q. Have further questions?

A. If you have any further questions don’t be afraid to write us at support@whodoyou.com. We are here to help.

Q. I can’t find the right category for my business

A. Although we have a large number of business categories, it is by no means exhaustive. Should you have a category for us to add, then feel free to contact us at support@whodoyou.com.. We take into consideration all suggestions and will provide you with a temporary measure in the meanwhile.

Premium FAQs

Q. Why should I add pictures and video?

A. Adding pictures and video allow you to showcase to customers your past work, and contributes a bit of your personality to your page. Research shows that that users are 250% more likely to click on a profile with pictures

Q. My logo looks bad, how can I improve it?

A. Edit your profile and upload a higher resolution version. Our technology will take care of the rest.

Q. How can I offer my WhoDoYou customers special deals?

A. As a premium subscriber, you are able to draw customers attention to any special promotions that you may be running by entering the promotional content into the Special Offer section, on the second page of the content editor. Special offers have unique formatting and are placed where the customer will notice them clearly.

Q. Can I cancel my premium profile?

A. If, at any time, you are dissatisfied with our service you may cancel your premium profile by simply clicking “Cancel” in the Billings section of your Account Management page. Should you experience and further issue, then please contact support@whodoyou.com. Yearly plans renew every 12 months and can be cancelled annually. We do not offer refunds or cancellations for the annual plan.

Q. How does being a premium subscriber improve my visibility?

A. While a premium profile will differentiate your business from the pack, it will not guarantee you top billing. This is because WhoDoYou displays search results based on ratings, proximity, recency and a range of additional factors. These are intended to give the most relevant results for each individual searcher. Claiming your profile will help by ensuring your contact information is accurate, and gives users greater confidence in choosing you because your details are updated. We also highlight our premium profiles in the search results so that they shine. We have also seen that users are 250% more likely to click on a profile with pictures - which you can add with a premium profile.

Q. I’ve paid for a premium subscription; why am I not top of the search results?

A. While a premium profile will differentiate your business from the pack, it will not guarantee you top billing. This is because WhoDoYou displays search results based on ratings, proximity, recency and a range of additional factors. These are intended to give the most relevant results for each individual searcher. Claiming your profile will help by ensuring your contact information is accurate, and gives users greater confidence in choosing you because your details are updated. We also highlight our premium profiles in the search results so that they shine. We have also seen that users are 250% more likely to click on a profile with pictures - which you can add with a premium profile.

You can improve your positioning in search results by encouraging customers to to write positive authentic reviews.

Q. How will customers know that I’m a premium provider?

A. As a Premium provider your profile receives additional styling cues that clearly show customers, in searches, that you are a Premium Provider. Also, your logo and any pictures or video that you have uploaded to your page will appear on your search card.

Q. I can’t remember what I did with my WhoDoYou invoices. Where can I view my transaction history and print out new invoices?

A. You can view your transaction history by accessing the “Billing” section of your “My Account.” Under the heading “Transaction History” you should find a list of all your WhoDoYou transactions. To view the invoice of a transaction for saving and printing, simply click on the “Invoice no.” of the transaction listed.

Q. Can I comment on customer reviews?

A. To comment on a customer review, you must be logged in as a Facebook user. Simply click on the “Message Reviewer” button on the bottom right of the customer review.

User FAQs

Q. How do I find a business that meets my needs?

A. Searching for a service providers that fits your needs has never been easier. WhoDoYou allows you to search for providers from virtually every page on the site. Simply enter the type of business you’re looking for and your desired location - it’s that simple.

Q. I want to search for a specific business but I can’t remember their name

A. No problem. WhoDoYou allows you to search for businesses based on phone number, Email, location and business name and URL. As long as you can recall some of the business’s details we should be able to locate that business - provided they are listed on our site.

Simply go to our home page and click on the "Search by business" button at the top of the page.

Q. Why should I create an account? Can’t I find what I want just as well as a guest?

A. It is true that all users have free access to all business listings and contact details. However, registering a user account provides a number of advantages:

  • Ability to save provider details to your “favorites” list for future reference
  • ability to write reviews*

Now all you have to do is remember one name - WhoDoYou.

*Requires a Facebook account.

Q. How do I get quotes?

A. On the WhoDoYou home page, click on “Submit a project” on the top right hand side of our home page.

Fill out the form that appears on your screen

Once you have submitted your requirements to us, we will be in touch shortly with a list of quotes.

Q. Can I call providers directly from WhoDoYou?

A. When browsing premium providers on mobile, you are able to make calls directly from provider pages - simply click on the “Call” button.

WhoDoYou and Facebook

Q. What if I don't want to sign up through Facebook?

A. No Problem! Without logging in you can still do a search to see recommendations that have already been shared between friends. For an even more customized experience - to see recommendations from your friends and posted in your groups, just sign in with Facebook. We'll take care of the rest.

Q. Why log in with Facebook?

A. When you log in with Facebook, you provide permissions that allow us to act as your personal search agent. In other words, we'll look for the most useful recommendations already shared by your friends and groups. But remember, recommendations shared between friends and groups will stay within your network. We'll never share your private information.

Q. Does this mean anything posted on Facebook will now be on WhoDoYou?

A. No. Your privacy settings on Facebook determine what's on WhoDoYou. Only posts that have been selected for public viewing will be displayed on WhoDoYou. It's like anything you post on Facebook which has been marked as public from the audience selector. Also, WhoDoYou only searches for posts that are specifically related to local business recommendations.

Q. So, what do public posts mean?

A. Any posts that have been selected for public viewing means that "people who are not your friends on Facebook, people who are not in your school or work networks and anyone on the internet" - can see your posts. (source: Facebook).

Q. What if I don't want my posts or comments to appear on WhoDoYou?

A. We will gladly remove them. Just send an email to feedback@whodoyou.com.

WhoDoYou Reviews

Q. How do I add a review on WhoDoYou?

A. Just click on the Write a Review button, make sure you're signed in with Facebook, and simply fill in the details. Alternatively, if you want to review a local business that is already on WhoDoYou just click on the Review this Provider button at the top of their profile page.

Q. How do I edit my review(s)?

A. Make sure you're logged in to WhoDoYou with your Facebook account, click on your name at the top and select "My Reviews" on the menu. Upon receiving a list of reviews you've written, you can select edit on the review you'd like to update.

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