Studio Tilee

2 recommendations and reviews from 2 people

• WhoDoYou Review from April 16, 2015
  1 review

  Mai P. wrote: There are two owners to this salon, Tiffany and Laura...Tiffany travels in and out of Austin, but they share the same email. I emailed Laura to book with her as a first time client. She told me I had to schedule my appt through a third party site, Schedulicity.com (which requires your to give your Credit/Debit up front). Six days before my appt, I realized that I could not make it, and emailed Laura to see if she had any other times available. I do not get my hair done often, so in my experience I would just simply contact the hairdresser if I needed to cancel. I do not live in Austin, I was only there for 6 days and decided to get my hair done on one of them. She responded saying that she's fully booked on the other days that I was in town, so that was that. The day after my cancelled appt. I get an email from Tiffany, the other owner, saying she has charged my debit card $175 for not canceling my appt within their 24-hour window. Keep in mind, this is the full amount of the service, when they hadn't even touched my hair. I have never met them, I had not even set foot in their salon. I totally get that clients need to keep appointments, but I DID in fact cancel my appt way before their required window. She acted like I never bothered to show up without ever contacting them. Even so, does a canceled appointment really warrant being charged $175? How do you sleep at night, knowing that you are charging someone the full amount of a service that you never gave them? How is that good business practice? That's not policy, that's straight up robbery. Basically they took $175 from me without lifting one finger. Stay far, far away from this shady place because they have utter disregard for ethics and common decency.

  Bottom Line
  Quality
  Value
  Service

  Was this review helpful to you? Yes No

  • Share
  • Message reviewer
• Referral from April 30, 2013
  

  Natalie H. asked:

  Any Austin people (especially girls) have a hair stylist they really like that isn't uber expensive? I want to use someone other than Supercuts lol

  

  Ciara W. replied:

  YES! http://www.studiotilee.com/ ... I see Laura, it's usually $45... but she's awesome!

  -1
  View full conversation on Facebook