Boise Plumbing and Drain

Recommendations and reviews from 1 person

• WhoDoYou Review from October 19, 2014
  1 review

  Holly Y. wrote: We purchased a Nest thermostat and were having trouble getting it to work with our furnace. After multiple calls with Nest, they decided to send out Boise plumbing and drain, who are the nearest Nest certified installers. We can't review them on price since it was covered by Nest and we don't know what the cost was. Johnny, the Boise heating and air technician called and was there on the earlier end of our window, which was really great. We explained the issue, he understood right away and was aware of this type of problem, it was related to the fact that we did not have a common wire. Johnny was training a new Boise heating/AC technician, which was great, as he explained everything in thorough detail - quite helpful to hear! He also taught us a lot about our York furnace (since we just bought the house and don't know anything about it yet, we appreciated this very much). He told us about how it works, warms up and what noises were typical and normal. Plus, he checked the filters, which really felt like he went above and beyond, since he could tell there was a lot of construction dust around. He walked his trainee (and us) through the rewiring process and after some debugging, he discovered that the wiring from the top of the basement to the furnace Boise, Idaho only had two wires. Instead of just patching another one in there, he actually rewired everything from the top of the basement to the furnace and did the job right. He was extremely knowledgeable about the Nest and our furnace and we felt very confident in his abilities. The installation was quick and thorough and overall it was a very positive experience. The 2nd generation Nest is working perfectly now and I'd call the Boise plumbers again if I needed any other HVAC work done!

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