ADT Security failed us and many others

2 recommendations and reviews from 1 person

Recommendations from Pamela N.

• Referral from July 27, 2014
  

  Shelley J. asked:

  Recommendations on home security besides ADT... thanks in advance :-)

  

  Pamela N. replied:

  This has happened to more than one Fishhawk family within a 6 month period…. https://www.facebook.com/StayAwayFromAdt We have Jofko now and am pleased with them.

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• Referral from November 15, 2013
  

  Chequita B. asked:

  On Tues we had workers at the house & the work they were doing caused our smoke detectors to go off for a good 20-30 min. I called our security company to see if there was a way to turn it off after it confirmed my address, but hung up before speaking to someone b/c the worker assured me it would stop in just a few min. Never got a call from security company. So I called yesterday to see where the communication had failed. The operator tells me that it must've just been a little glitch in the phone line. WHAT? Our house could've been burned to the ground!!! So what are we paying for? We're under contract until 2015 but this is just not sitting right with us & it's making us feel very uneasy. I told her that & she says that our monthly tests are coming back fine, there's definitely communication, blah blah blah. Our house alarm has only gone off once due to a door accidentally opening & they were very quick to respond then. But this whole chance of what if there's a fire, just scares me!!! Who do you all use for security? Just wondering if we should try to break our contract....

  

  Pamela N. replied:

  We had ADT install their security system in our house, plus THEIR smoke detectors, and paid the extra fee for the fire monitoring service. For 5 years, they sent monthly tests to my account and it received a response from the control panel. Then, for s ome unknown reason, they no longer had any communication from my control panel. You would think that ADT would call me to tell me for TWO years, there was no response to my system.... Then, we had a house fire.... After the fire was put out, the fire chief called ADT from my burned out house and asked them why they never reported my fire..... he verified the system was operational and the phone line was intact.,,, ADT had NO IDEA that my house was ever on fire!!! Come to find out later, they FORGOT to program my smoke detector to the control panel!!! So for the first 5 years, the control panel said that we were okay, but ADT never checked to make sure that everything was connected to the control panel! They have no explanation why all of a sudden after 5 years my control panel stopped communicating, but it wouldn't have made a difference in my fire-- Even if it was still communicating during the fire, my control panel would never have known that a fire was going on because ADT did not connect the smoke detector. Point is, even though ADT tells you that it is communicating with the panel does NOT mean that everything is programmed to the panel. I'd do like someone else says and set your smoke detector off and see if ADT responds.... https://www.facebook.com/StayAwayFromAdt

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