That Guy Van Lines

2 recommendations and reviews from 2 people

• WhoDoYou Review from January 03, 2016
  1 review

  Michelle M. wrote: We moved from Vancouver to Calgary on November 3 2015. They broke my wardrobe and entertainment centre. The entertainment centre was hidden by the crew who moved me out of Vancouver. When the crew unloading in Calgary finished, I asked where my entertainment centre was. No one knew, until they called the Vancouver employee, and he admitted they broke it, and put it in a storage locker. They also have several items of mine at their office - and to this day, I still don't have them back. They have acknowledged by email that they broke the furniture, and that they have my stuff. But now, No one will answer any emails. I do not know if they have filed a claim with their insurance company for the broken items because the company won't respond to me. I registered a complaint with the Better Business Bureau, and the company did not respond to them either. I have gone to the media, and a few outlets have expressed interest in my story. I am now in the process of posting reviews to caution others against using this company. My only other recourse is litigation at this point. I simply want my things back, and to have my broken furniture either repaired, or to be reimbursed for it. Please, do not use this company. I would hate for anyone else to go through an experience like this. It's just awful.

  Bottom Line

  Was this review helpful to you? Yes No

  • Share
  • Message reviewer
• Referral from May 20, 2015
  

  Miranda H. asked:

  Looking for recommendations for a moving company and a storage container company as we will likely have a few weeks of transition between locations. TIA!

  

  Marnie G. replied:

  That Guy Van Lines does moving and storage. Best rates around and the guys who did our move were efficient, careful and friendly. The customer service from the office was fantastic too. :) I phoned six different places and they were the best for many reasons. http://www.thatguyvanlines.com/

  -1
  View full conversation on Facebook