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Recommendations and reviews from 1 person

• Referral from June 16, 2011
  

  Tasneem S. asked:

  In hanover park there were road wrks,and the job was neva completed.nw its ruining ppls tyres.wheres the service delivery in tht

  

  Cape T. replied:

  Hi there Tasneem According to the list of wards posted in the document section, you are either in ward 46 of ward 47. The ward details is as follows: Furthermore, the councillors for these wards as reflected in the councillor list is as follows: > JUNADE HOOSAIN - Ward 46 (DA) > ANTONIO ALFRED VAN DER RHEEDE - Ward 47 (DA) Going on the city website, www.capetown.gov.za, i found the contact details of the councilors which is as follows: >Junade Hoosain Cell Number 079-893-7806 E-mail Address: 28 Rust Road CRAWFORD 7780 Subcouncil: 17 Athlone and District >Antonio van der Rheede Cell Number 084-751-3056 Address: 4 Fouche Road NEW FIELDS ESTATE 7764 Residence Number: 021 691-3036 Subcouncil: Subcouncil 17 Athlone and District The contact details for subcouncil 17 is as follows: Chairperson Edgar Carolissen Tel: 021 637 9757 Fax: 021 633 3966 Cell: 084 2221338 e-mail:edgar.carolissen@capetown.gov.za Secretary: Lungisa Mahote e-mail: Lungisa.Mahote@capetown.gov.za OR Manager Cynthia Clayton Tel: 021 637-9757 Fax: 021 637-1250 Cell: 084-277-2255 e-mail: Cynthia.Clayton@capetown.gov.za PA: Ricardo Seralina PA Tel: 021 637 6221 e-mail: Ricardo.Seralina@capetown.gov.za The number for general service delivery queries is 0800 220 440 / 086 010 3089 and the email is Contact.Us@capetown.gov.za You can also sms 31373 ( Include the following 1.State the problem 2. Rates account nr 3. Address 4. Cell nr. ). They will sms the reference nr to the cell nr you give. I hope propose you first sms both councillors stating your problem and asking them which ward you fall under (do not call because it is easy for the councillor to deny the contents of the conversatiion). Then you should sms and email your querie because it would mean that you have records of the steps you have taken. Next step would be to call the call center to tell them the steps you have taken with regard to your complaint and how long it would take to fix the problem (ask for a call number, take down the name of the agent and write down the time of the call). If that fails, then you need to email and sms the chairperson and manager of the subcouncil. The most important step of course is to keep us up to date on the steps you have taken and the results thus far.

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