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Avenida Animal Hospital

  • Amin Nagy DVM, Nagy, Amin
  • Recommended in multiple social networks

Recommendations & Reviews

  • 1513 N El Camino Real
    San Clemente, CA 92672 (map)

Hours of operation

Monday8:00AM - 6:00PM
Tuesday8:00AM - 6:00PM
Wednesday8:00AM - 6:00PM
Thursday8:00AM - 6:00PM
Friday8:00AM - 6:00PM
Saturday8:00AM - 4:00PM
SunClosed

CLOSED NOW


23 recommendations and reviews from 19 people

  • WhoDoYou Review from February 11, 2022
    Pet owners beware!

We had a horrible experience at Avenida Animal Hospital. We were told they accept our animal insurance (in advance) then told it was not good for vaccines. Fair enough, right? 

It wasn't until our fourth visit at the end of January when we presented the card for another service that they magically "didn't take it anymore since the first of the year". This didn't seem accurate. Being between a rock and a hard place with my puppy in pain for a severe ear infection, I paid and decided to verify this when I got home. 

Long story short, according the insurance company, they have been part of this insurance group for several years and it wasn't until after I spoke to them about the disputed charges/experience that they canceled the service the next day.

Upon digging into this, the insurance company also confirmed that it DOES cover vaccines and they blatantly lied and stole extra money from us in not honoring the insurance discount required.

Lastly, our puppy was itching his ears for 5 weeks. After one week we had the doc check the ears and he said they were all clear, a month later he was still itching more than normal and again this doctor said no problem with his ears. About a week and a half later (week 5) he was in even more pain and we took him back in. Now, because he didn't swab and check for bacteria the last two times, my puppy had a severe and horrible bacteria infection that required 3 medications and a strict cleaning regiment.

The insurance company is mortified and has been very accommodating to us.

I tried to resolve this with them directly to no avail. He even promised to make it right with a partial refund and when I showed up to collect the check, he said he would not be returning the agreed upon amount.

The worst part of all this is that my puppy was suffering for 5 weeks because in our opinion was not thoroughly examined.

Please be aware of this place and if your dogs ears are itching for weeks, there probably is a problem and get a second opinion. 

Lesson learned for us.

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